ck33's Privacy Policy
Your personal information is our highest priority. This policy describes in detail how ck33 collects, uses, and protects your data.
This privacy policy has been reviewed and updated most recently.
1 Introduction & Scope
ck33 ("we", "our", or "platform") is committed to providing a safe and transparent online gaming environment for users in Bangladesh. This privacy policy describes how we manage the personal information of those who use our platform — whether through the website, mobile version, or any other digital channel.
When you register an account on ck33, make a deposit, play games, or contact us, you agree to the terms of this policy. We encourage you to read this policy carefully.
In this policy, "personal information" refers to any information that can directly or indirectly identify you — such as your name, email address, phone number, financial details, and browsing activity.
2 Information Collection
ck33 may collect your information in the following ways:
2.1 Information You Provide Directly
Information you actively provide to us, such as:
- Name, date of birth, email address, and mobile number provided during account registration
- Identity documents or other documents submitted for identity verification
- Financial information provided during deposits and withdrawals (bKash, Nagad, or Rocket number)
- Communications made via live chat or email with the support team
- Responses submitted through surveys or feedback forms
2.2 Automatically Collected Information
When you use our platform, certain information is automatically collected through technical means:
- IP address and device type
- Browser type and version
- Operating system information
- Time spent on the platform and history of pages visited
- Referral source (where you came from when you arrived at our site)
- Game session data — bet amounts, win/loss records, etc.
2.3 Information Received from Third Parties
In some cases, relevant information may reach us through identity verification services or payment processors (bKash, Nagad, Rocket). In such cases, the respective third party's own privacy policy also applies.
3 Purpose of Data Use
Collected information is used for the following legitimate purposes:
- Account Management: Verifying your identity, creating and maintaining your account, and ensuring login security.
- Transaction Processing: Successfully completing deposits, withdrawals, and bonus payments.
- Service Improvement: Analyzing user experience to further improve the ck33 platform.
- Security & Fraud Prevention: Detecting unusual activity, preventing account hacking, and complying with anti-money laundering regulations.
- Customer Support: Providing assistance via live chat and email for your complaints, questions, or issues.
- Communications: Sending important service updates, security alerts, and account-related notifications.
- Responsible Gaming: Monitoring usage patterns to identify potentially harmful gaming behavior and provide support where needed.
- Legal Compliance: Maintaining records required under applicable laws and regulatory guidelines.
4 Disclosure & Sharing of Information
ck33 may share your personal information with the following parties under strictly controlled circumstances:
4.1 Service Partner Providers
Third-party service providers involved in payment processing (bKash, Nagad, Rocket), identity verification, technical infrastructure, and customer service. These parties receive information only for specific tasks and are contractually bound to follow our guidelines and privacy standards.
4.2 Legal Authorities
Legally required information may be provided to investigating agencies or regulatory authorities in response to court orders, government directives, or legal obligations.
4.3 Fraud & Manipulation Prevention
Relevant information may be shared to assist in investigations related to fraud, money laundering, or other illegal activity.
4.4 Business Transfers
In the event of a merger, acquisition, or transfer of assets involving ck33, user information may be transferred. We will notify you in advance in such situations.
Outside of the circumstances above, your information will not be shared with any third party.
5 Cookies & Tracking Technologies
The ck33 platform uses cookies and similar technologies. Cookies are small data files stored in your browser that make your experience easier and more personalized.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, validating security tokens, and keeping forms working correctly. These cookies cannot be disabled.
5.2 Functionality Cookies
These cookies remember your preferences and settings — such as language preference and interface customization — so you do not have to set everything up again on your next visit.
5.3 Analytics Cookies
Used to analyze platform usage patterns and improve the service. Data obtained from these cookies is analyzed in aggregated and anonymized form.
6 Data Retention & Deletion
ck33 retains your personal information only for as long as it is necessary or legally required.
6.1 Determining Retention Periods
The duration for which data is retained depends on the following factors:
- The type and purpose of the relevant service
- Applicable legal and regulatory requirements
- Whether the account is active
- Audit requirements related to financial transaction records
6.2 After Account Closure
Even after your account is closed, we may be required to retain financial records, transaction history, and identity verification information for the necessary period. Once that period has passed, the information is securely deleted or anonymized.
6.3 Data Deletion Requests
You may request deletion of your information by emailing [email protected]. However, some information may need to be retained for a set period due to legal or regulatory obligations.
7 Data Security Measures
ck33 uses industry-standard security technology to protect your information. The key components of our security framework are:
- SSL/TLS Encryption: All data transmission between your browser and our servers is protected by SSL encryption, making it very difficult for third parties to access your information.
- Access Control: Only authorized staff may access your information, and only as needed for specific tasks.
- Secure Payments: Financial transactions are processed through the secure gateways of bKash, Nagad, and Rocket.
- Regular Security Reviews: Our systems and processes undergo regular security assessments.
- Unusual Activity Monitoring: Measures are in place to automatically detect suspicious logins or transactions.
8 Your Rights
As a ck33 user, you have the following rights regarding your information:
8.1 Right of Access
You may request a copy of the information we hold about you.
8.2 Right to Rectification
If your information is incomplete or incorrect, you may request that it be corrected. Some information can also be updated directly in your account settings.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.
8.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be limited.
8.5 Right to Withdraw Consent
Where the processing of information is based on your consent, you may withdraw that consent at any time.
To exercise any of the above rights, email [email protected]. We will respond to your request within a reasonable time.
9 Protection of Minors
ck33 strictly provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors.
The registration process includes age verification steps. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
If you believe that a minor is operating an account on ck33, please notify us at [email protected].
10 Policy Changes & Updates
ck33 may review and update this privacy policy from time to time. Changes will be published on this page.
For significant changes, we will send a notification to your registered email or display a clear notice on the platform. Continued use of the platform after changes have been made will be taken as acceptance of the updated policy.
We recommend that you review this policy regularly so that you are always informed about how your information is being managed.
11 Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24 hours a day, 7 days a week — in Bengali and English
We will try to resolve your request or complaint within a reasonable time. We are fully prepared to cooperate on any matter related to our data protection.
To learn about ck33's full privacy practices, please also read our Terms and Conditions and Responsible Gaming pages.